Privacy Policy

  1. Introduction

    This Privacy Policy explains how Fast Utilities Limited (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website www.fastutilities.co.uk or interact with our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  2. Who We Are

    Fast Utilities Limited is a UK-based utility broker helping businesses find competitive energy deals.

    • Registered Company Name: Fast Utilities Limited
    • Company Number: 11914313
    • Address: 61 Bridge Street, Kington, Hereford, Herefordshire, HR5 3DJ
    • Email: info@fastutilities.co.uk
    • Phone: 01133281512
  3. Data We Collect

    We may collect the following categories of personal data:

    1. a) Information You Provide to Us Directly
      • Name
      • Business name (if applicable)
      • Contact details (email, phone number, address)
      • Energy usage details and meter information
      • Billing information (if applicable)
    2. b) Information Collected Automatically
      • IP address
      • Browser type and version
      • Device type and operating system
      • Pages visited and time spent on the site
      • Cookies and tracking data (see our Cookie Policy)
    3. c) Information from Third Parties
      • Credit checks from authorised credit reference agencies (if required for supplier applications)
      • Data from energy suppliers when facilitating your switch or contract
  4. How We Use Your Personal Data

    We use your personal data for the following purposes:

    1. To provide our services — to compare energy tariffs, prepare quotes, and facilitate contracts with suppliers.
    2. To manage our relationship — including responding to enquiries and providing customer support.
    3. To improve our website and services — using analytics data to optimise user experience.
    4. For legal compliance — to meet our regulatory and contractual obligations.
    5. Marketing communications — with your consent, to send you relevant offers, news, and updates.
  5. Lawful Basis for Processing

    Under UK GDPR, we process your data on one or more of the following legal bases:

    • Consent — for marketing emails, cookies, and certain analytics tracking.
    • Contract — to fulfil our obligations when providing energy comparison services.
    • Legal obligation — to comply with laws and regulations.
    • Legitimate interests — to operate and improve our business (e.g., fraud prevention).
  6. Who We Share Your Data With

    We may share your personal data with:

    • Energy suppliers — to process your switch or contract application.
    • Service providers — such as IT support, CRM systems, and payment processors.
    • Regulatory authorities — if required by law.
    • Marketing partners — only if you have consented.

    We never sell your personal data to third parties.

  7. International Data Transfers

    Some of our third-party providers may store or process your data outside the UK. Where this occurs, we ensure appropriate safeguards (such as the UK’s International Data Transfer Agreement or adequacy regulations) are in place.

  8. Data Retention

    We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

    • Customer records: up to 6 years after last contact.
    • Marketing data: until you withdraw consent.
  9. Your Data Protection Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you.
    • Request correction of inaccurate data.
    • Request erasure of your data (“right to be forgotten”).
    • Restrict processing of your data.
    • Object to processing based on legitimate interests or direct marketing.
    • Data portability — request a copy of your data in a machine-readable format.
    • Withdraw consent at any time where consent is the basis for processing.

    You can exercise your rights by contacting us at info@fastutilities.co.uk.

  10. Security of Your Data

    We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

  11. Marketing Communications

    We will only send you marketing messages if you have given us explicit consent or where we have a lawful basis under UK GDPR. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us.

  12. Cookies and Tracking Technologies

    We use cookies to improve our Website’s functionality and to analyse traffic. For full details, please see our Cookie Policy.

  13. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

  14. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

    You also have the right to lodge a complaint with the UK’s data protection regulator:

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